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These important details about you and your group are required to make your visit to The Grange & Field Head Farm Woodland/Barnside safe and enjoyable.
Some of these details are also required for insurance purposes and must be provided before your arrival on site along with the *£100 Refundable Damage Waiver/Bond– which will be returned to you as long as no damage or excess cleaning is noted upon departure.
By paying your deposit for your Hen Camp, you are accepting that you have read and fully accept the terms and conditions of Stay detailed in this document.
A booking is only confirmed upon receipt of the non-refundable deposit. Payment of this deposit acts as your agreement to our terms and conditions. Please note we do not hold dates provisionally.
Where a deposit has been paid, your full balance payment will be due 10 weeks in advance of your check in date. The initial lead booker is responsible for ensuring that the final balance is paid. If the remaining balance is not settled by the stated due date, after 3 days Hen Camp has the right to cancel the unpaid reservation and you will forfeit your non-refundable deposit and your booking will be cancelled.
Payments can be made by bank transfer. Telephone payments are not accepted.
It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
The accommodation allocated to you on confirmation of your booking is provisional and we reserve the right to alter this to equally suitable accommodation at either site on arrival if necessary due to a change in circumstances
2.1 CANCELLATION BY YOU
We understand that circumstances change and emergencies occur. If you have to cancel your hen camp, please inform us immediately. We will do our best to fill your date with another customer or offer an alternative date if available. If we can re book your hen camp dates we will refund your balance payment (deposit remains non-refundable) with the amount we can let the accommodation for, therefore if we have had to discount the hen camp date in order to fill the vacancy, the amount returned will be your balance less any discounts or costs associated.
If it is not possible to re-book the accommodation/date, all monies which have been paid will be forfeited. It is your responsibility to have arranged full travel insurance to ensure you are covered in the event of a cancellation.
Deposits paid are non refundable and non transferable.
Non-payment of the balance by the due date will be construed as cancellation by you and we will automatically cancel the unpaid booking after the balance remains unpaid for 3 days.
We strongly recommend guests take out cancellation insurance to cover their holiday.
2.2 CANCELLATION BY US
Hen Camp reserve the right to cancel or make changes to a hen camp stay at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions including weather warnings, ill health, fire, administration, rudeness towards our staff or any other extenuating circumstances. If we cancel your stay due to our own fault, your full payment will be returned. If cancelled due to circumstances beyond our control, for example national weather warnings, we will transfer the reservation to another date at your convenience. Hen Camp will not pay you compensation.
Hen Camp cannot accept any liability or responsibility for any loss, including amongst other things consequential loss caused by cancellation and you accept that you have no further claim against Hen Camp.
Hen Camp also reserve the right to alter the bell tent accommodation allocated or site locations at short notice if necessary, guests will however be informed of any major changes to the booking before arrival. Guests will not be entitled to any compensation should a change in their booking occur.
2.3 CHANGES BY YOU
After booking, if you need to make changes such as move dates this will be subject to a £20 administration fee. Changes are only possible before the balance payment due date. All changes after the balance due date will be subject to our cancellation policy.
3.1 WELCOME APP –
Before your arrival Hen Camp are provided with guests contact telephone number. This is solely to forward an access link to view the associated sites Welcome App. This app is an easy access point of reference that we ask all guests to view prior to arrival and use during your stay. Guests can view what is included onsite during your stay as well as important details such as contact/address details for your journey, along with local info such as places to visit and even local taxi numbers etc
Hen Camp do not use your details for any marketing purposes.
3.2 WELCOME TOUR –
In order to prepare the accommodation, we ask that you arrive after 3pm and leave your Bell Tents/facilities clean and tidy by 10.00am on your departure date.
On checking in, our arrival times are strictly between 3pm and 7pm as it is important you are personally greeted and given a Welcome Tour due to health and safety.
The short Welcome Tour will be given by a member of our Team and must be noted by the lead booker as an acceptance that all information given will be communicated to all group members and any members of the group who may arrive at a later time/different day.
First group members arrival on site: We do not accept arrivals after dusk due to the importance of the health and safety talk so please ensure you have planned around this before making a booking.
We reserve the right to charge £12 per hour for a staff member to offer a late check in after 7pm.
The property may only be occupied by the agreed number of the guests at the time of booking. If you wish to amend the number of guests in your party, this must be agreed in writing in advance of your stay. Your Registration Form allows you to confirm the number of guests.
We reserve the right to refuse entry to the entire party if this condition is not observed.
Only Guests listed on your registration form are permitted on site throughout the course of your stay.
We monitor occupancy strictly due to fire and safety rules at the site. Under no circumstances should any guests invite further guests to join them unless you have prior written consent from Hen Camp.
If found to be overcrowding our accommodation or more guests are staying than have been booked we reserve the right to terminate your stay without refund and also withhold your security deposit in full.
If you wish for Day Guests to visit our site during your stay we require prior written agreement ahead of your stay via the Registration Form. Under no circumstances are visitors allowed to enter the sites and use facilities if they have not been given prior consent due to insurance purposes. If found to be doing so, we reserve the right to cancel without refund the entire booking and ask you to leave our premises as well as withhold your security deposit. Guest safety and the comfort of all other guests is our priority.
Visitors/Day Guest charges apply.
The prices featured on the website are not binding and Hen Camp reserves the right to modify these prices at any time. At the time of booking you will accept a price. The price agreed either online or over the telephone and then stated on the confirmation email is binding. If a holiday has been booked under an obvious price administration error, Hen Camp are not obliged to honour the booking and can cancel and refund the stay.
Hen Camp operates a security bond system. To us as a small business, this is an extra administration task and in most cases not necessary however due to an increased occurrence of damages, missing items, lack of respect for other guests on site and excessive cleaning we have taken the difficult decision to introduce this to our booking system.
Groups will only be allowed onsite once the relevant Damage Waiver/Bond has been received. The bond will be returned to you as long as no damage or excess cleaning is required.
By accepting our terms and conditions, you accept that you are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur.
We request that should any accidental damage occur during your stay that a member of the team or your hosts are informed immediately so we can identify it as not malicious and replace it for you.
Respect for Others
We reserve the right to withhold your security bond should we experience noise complaints during your stay- from either other guests or local residents. Please respect our no amplified music policy and please keep on site noise to a minimum whilst staying on site, for the comfort of other guests. Should we need to act or ask you to reduce noise, your security bond will not be returned. Our sites are not a place for loud music and partying.
From the damage waiver/security bond taken prior to your stay, we reserve the right to charge you for repair, replacement or making good if the damage or breakage is significant. Furthermore, if the bond will not cover the damage costs, by entering into these terms you are fully aware that you remain liable for the full costs of any damage if over the amount taken in a security bond. This security bond also allows us to charge replacement costs for missing or burnt items such as towels.
We reserve the right to charge for excessive cleaning at a rate of £15 per hour where accommodation has been left in an unacceptable condition or where guests have left washing up and so on.
Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence and Hen Camp will pursue the guests for damages, including above and beyond the security bond. Please ensure you have full travel insurance cover.
The security bond will be refunded less any deductions for breakages, damage, or any additional cleaning charge, within 7 working days of departure. You will be notified if any charges are going to be made. Please let us know of any damage before you depart.
A security deposit of *£100 is taken for exclusive use site bookings upon final payment of your balance.
You will be staying on a working farm with live animals, areas of open water and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your personal responsibility to be aware of your rural surroundings and to adhere to restricted areas onsite. Also you must be aware that some of the camp equipment (such as the woodburning stove at Fieldhead) may be dangerous if misused. If agreeing to use the wood burning hot tub, log burner or fire pit you agree to be bound by the safety instructions for safe use and agree that these will not be used by any member of the party when under the influence of alcohol.
Hen Camp accept no liability for accident, loss of property or personal injury incurred on site. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies or security deposits.
The client will take responsibility, and will indemnify Hen Camp against, any injuries or damage whilst they are using the facilities, including from the use of the Wood Fired Hot Tub.
Hen Camp at The Grange & Hen Camp at Field Head Farm are rural group glamping sites for family and friends seeking a more peaceful retreat.
Both sites are not late night party venues.
For this reason amplified music / Live bands are not permitted on both sites.
No music at all is permitted after 11pm each night – when each site holds a ‘Quiet Camp’.
Daytime music is allowed at the site hosts discretion. Music is allowed to be played on a small docking system.
Guests and visitors agree to be considerate of local properties as well as the surrounding environment and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests, family or visitors to both The Grange B&B or Fieldhead Farm family and visitors.
Guests undertake to behave in a proper, appropriate and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately or improperly (of which Hen Camp will be the final judge of on their property), or illegally, Hen Camp reserves the right to ask the guest and their party to leave the site before the end of the holiday. Any refund will be at the discretion of the owner. We expect noise to be kept to a minimum out of respect for fellow guests and our neighbours.
Failure to respect others will lead to a warning, and if not complied with termination of your holiday without refund and loss of security bond.
You are responsible for informing us of any losses or damage to the property as soon as possible.
Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear) This is not limited to your security bond. You must also leave the property by the check-out time specified on your booking.
In addition, we reserve the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
Hen Camp operates a strict NO SMOKING POLICY inside any of our accommodation. Anyone smoking on the site is responsible for disposing of their cigarette butts in a bin and not littering the surrounding areas. Any littering from cigarette ends will be charged a clean up fee.
On arrival you will be given a safety briefing regarding the wood burning stove and wood fired hot tub. We ask that you listen carefully and agree to operate these appliances according to instruction. Camp fires are permitted only in marked areas.
In the event that you have any complaint about your stay, please notify Hen Camp as soon as possible and they will use all reasonable endeavours to resolve the issue. In the event that you have any complaint about your stay, please notify the Owner as soon as possible but no later than 7 days after you check out. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint.
Force majeure on the side of Hen Camp exists if the implementation of the agreement is entirely or partially, temporarily or permanently prevented due to circumstances which are beyond our control including: threat of war, staff strikes, blockades, fire, flood, extreme weather and other disruptions or events.
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Terms & Conditions.
The person who signs to accept the terms and conditions on the Booking Contract certifies that:
a). he or she is authorized to agree Booking Conditions on behalf of all persons in the party.
b). The signatory is over 18 years of age
c). they agree to take responsibility for the party occupying the accommodation and in doing so take full responsibility
As the lead guest, you are accepting this acknowledgement and disclaimer on behalf of each member of your party and will ensure each member of your party is aware of and strictly adheres to the guidelines set out below when using the hot tub and fire pit.
All members of your party and yourself as lead guest understand and agree that:
· A wood fired hot tub needs extra caution due to the natural, unregulated way the water is heated. It is essential to test the water temperature before entering. A thermometer is provided and a cold water hose is available next to all hot tubs. Recommended temperature 37.5 degrees.
· The use of drugs, alcohol and some medications before or during use of the Hot Tub and Sauna may lead to unconsciousness with the possibility of drowning and can greatly increase the risk of fatal hyperthermia.
· Glass items are strictly prohibited from use in the Hot Tub.
· No member of your party may use the Hot Tub without prior consultation with a doctor if he/she is obese or has a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes.
· Some medications may induce drowsiness and others may affect heart rate, blood pressure and circulation. If any member of your party has recently taken or is currently taking any medication, he/she will consult a doctor
before using the Hot Tub and Sauna.
· No member of your party may use the Hot Tub if he/she has an infectious disease or has any open sores and/or wounds due to the possibility of spreading infection.
· No member of your party may use the Hot Tub if she is pregnant or potentially pregnant without prior consultation with a doctor.
· Prolonged immersion in the Hot Tub may be hazardous to health.
· The Hot Tub must not be used immediately after strenuous exercise.
· All members of your party will shower both before and after using the Hot Tub.
· Hen Camp reserve the right to charge a cleaning fee of £50 for any Hot Tubs that need water replacing during your stay due to non-showering, drink, food and other debris.
· The Hot Tub will be kept covered at all times when it is not in use.
· Under no circumstances should any member of your party release water from a Wood Fired Hot Tub during your stay.
All members of my party and I accept and acknowledge that risks and injury may be caused or increased by our own acts, omission, negligence or failure to follow any guidelines provided to us and Hen Camp/The Grange shall not be liable in such circumstances. We also accept and acknowledge that we will be held responsible and incur charges for the full damage to the Hot Tub and/or Lid which occurs during our stay.
Hen Camp accepts no responsibility for any direct or indirect loss, damage or injury suffered or incurred by any person using the Hot Tub
By placing a booking you agree to be bound by these terms and conditions.
Stunning setting, fabulous camping, scrumptious afternoon tea, lovely hosts... We couldn't have asked for more!
Alex Dobson, Leeds